Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and maintain client relationships, serving as the primary point of contact.

• Conduct weekly client meetings to discuss performance, recommendations, and upcoming actions.

• Supervise campaigns, flows, pop-ups, and the overarching email retention strategy within Klaviyo.

• Collaborate with copywriters, designers, and Klaviyo specialists to ensure cohesive strategy execution.

• Organize campaign schedules, revisions, approvals, and deadlines efficiently.

• Assess work for quality, brand consistency, and alignment with client objectives.

• Conduct quality assurance on emails prior to launch, ensuring all deliverables adhere to standards.

• Identify potential challenges and opportunities early to prevent escalation into larger issues.

⛳️ Requirements

• Minimum of 3 years in account management, client services, or a comparable role in an agency or performance marketing environment.

• In-depth knowledge of email marketing and lifecycle flows.

• Proven experience with Klaviyo.

• Background in eCommerce or direct-to-consumer (DTC) brands.

• Excellent communication abilities and confidence in leading client discussions.

• Capable of providing clear feedback and effectively managing client expectations.

• Highly organized with the ability to handle multiple accounts simultaneously.

• Proficient in written and spoken English.

• Self-motivated, accountable, and dependable in meeting deadlines.

• Available for full-time work during Australian business hours.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Flexible work arrangements to promote work-life balance.

• Supportive team environment with a focus on collaboration.