Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of GoVo for Business customer accounts, serving as their primary relationship manager.

• Cultivate strong relationships with essential customer contacts, establishing yourself as a trusted point of contact.

• Conduct onboarding sessions, training, and regular account review meetings.

• Track customer usage and engagement, pinpointing opportunities to enhance platform adoption.

• Assist in customer renewals by collaborating with the Sales team to ensure account retention.

• Spot opportunities for account growth and introduce customers to additional platform features, products, or services when appropriate.

• Analyze customer data and platform performance to offer recommendations and insights.

• Ensure accurate maintenance of customer records, account activity, and opportunities within HubSpot.

• Collaborate with Sales, Marketing, and Product teams to deliver an exceptional customer experience.

• Relay customer feedback and market insights to inform future product development.

⛳️ Requirements

• Possess commercial awareness and enjoy identifying opportunities to create value.

• Capable of working independently in a remote team setting.

• Understanding of B2B customer success principles, including onboarding, engagement, retention, and account growth.

• Familiarity with employee volunteering, ESG priorities, and how organizations leverage volunteering to support social value goals.

• Highly organized and adept at managing multiple priorities and client accounts efficiently.

• Exceptional written and verbal communication skills, with confidence in engaging with stakeholders in medium to large organizations.

• Strong analytical capabilities and comfortable working with data and reporting.

• Excellent attention to detail and a sense of ownership over work responsibilities.

• Background in an Account Manager, Account Executive, or client relationship role.

• Experience working with corporate clients.

• Familiarity with a B2B SaaS environment.

• Experience using HubSpot or a similar CRM platform.

• Proficient in presenting updates or performance reports to clients.

🏝️ Benefits

• 26 days of holiday (pro rata) plus paid statutory Bank Holidays (pro rata).

• Up to 2 days of paid volunteer leave annually through our employer-supported volunteer scheme.

• Ten weeks of company sick pay following successful completion of probation.

• A robust pension scheme.

• 2 x Base Salary Death in Service Benefit, subject to qualification.

• Enhanced Family Leave schemes.

• An employee benefits package that grants access to an exclusive rewards website for discounts and cashback online.

• A 24-hour doctor line, along with financial support for dental, optical, and other therapies.

• A free and confidential employee assistance program that includes up to six face-to-face counseling sessions.

• Opportunities to discuss flexible working arrangements.

• Opportunities to acquire new skills and advance your career.

• The opportunity to make a meaningful, lasting impact that transforms lives, communities, and society.