Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Actively manage and retain current customers for permanent commercial and industrial waste services within a designated area.

• Conduct outbound calls and handle incoming calls to preserve business relationships with smaller, simpler commercial and industrial clients.

• Enhance customer engagement by offering the complete range of Republic Services products.

• Build and sustain knowledge of available services, business lines, pricing models, and promotional offers.

• Execute contractual re-signs to prolong customer relationships and boost customer profitability.

• Address cancellation requests in line with the defined escalation procedures.

• Engage with customers to support company pricing strategies.

• Utilize Salesforce on a daily basis to schedule and log calls, meetings, and proposals.

• Collect customer emails while minimizing rate limitations and customer credits.

• Meet with the Sales Manager regularly to discuss customer retention efforts, track progress against targets, and strengthen key customer relationships.

• Undertake additional job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0–2 years of experience in customer service (Required)

• Experience in the waste or transportation industry (Preferred)

• Understanding of available services, business lines, pricing models, and promotional offers.

• Proficiency in Salesforce.

• Capability to make outbound calls and receive inbound calls from customers.

• Ability to perform contractual re-signs and manage cancellation requests.

• Skills to capture customer emails, reduce rate restrictions, and limit customer credits.

• Competence in working with commercial and industrial clients.

🏝️ Benefits

• Comprehensive medical benefits coverage.

• Dental plans.

• Vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance.

• Accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).