Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a substantial portfolio of around 300 commercial accounts utilizing a 1-to-many, programmatic engagement strategy.

• Develop and implement scalable initiatives that drive customer adoption and growth, including onboarding experiences, product education programs, lifecycle campaigns, webinars/office hours, and focused nurture activities.

• Collaborate with Customer Engineers to share best practices, playbooks, and technical guidance.

• Empower customers to succeed by providing self-service resources and repeatable workflows.

• Identify and prioritize key accounts for targeted, high-touch interventions through health signals and product usage analytics.

• Reduce churn risks by delivering timely education and outlining clear next steps.

• Take ownership of contracting processes, including renewals, annualization/commit motions, and standard commercial expansion.

• Collaborate with Sales, RevOps, and Legal teams to eliminate contracting hurdles.

• Partner with Product, Marketing, and Support to reveal customer insights and influence programs, content, and product enhancements.

• Monitor and report on program effectiveness, including metrics for adoption, retention, renewal/commit conversion, and expansion.

• Continuously refine programs based on performance outcomes.

• Represent Render with authenticity, curiosity, and technical expertise in customer engagements.

⛳️ Requirements

• Over 5 years of demonstrated experience in a customer-facing position such as Account Management or Customer Success, ideally within the cloud infrastructure or developer tooling sector.

• Proven history of successfully managing renewals, spotting expansion opportunities, and negotiating contracts.

• Experience using product usage data or analytics to identify customer health risks and potential for expansion.

• Capability to link customers' technical challenges to their broader business objectives.

• Skill in establishing rapport and trust with stakeholders, from senior engineers to C-level executives.

• Knowledge of product-led growth (PLG) environments and self-service customer engagement strategies.

• Ability to excel in ambiguous situations and develop processes without predefined playbooks.

• Strong empathy and dedication to supporting developers and engineering teams in their success.

• Candidates must be legally authorized to work in the United States.

• This role is generally not eligible for new visa sponsorship; however, existing visa transfers may be sponsored at Render's discretion, subject to business authorization.

🏝️ Benefits

• 4 weeks of paid vacation.

• 14 weeks of fully paid parental leave for all parents.

• Long-term disability insurance.

• Life insurance.

• 401K plans.

• 100% employer-paid medical coverage for you and a dependent.

• 99% employer-paid dental and vision coverage for you and a dependent.

• FSAs and HSAs available.

• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.

• Monthly cell phone and internet subsidy.

• Commuter benefits for Renders in the Bay Area.

• Home office stipends for remote Renders.

• Continuous learning benefits and related support.

• Equity.

• Commission.