Account Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Enhance and solidify the presence within the designated territory.

• Cultivate and strengthen relationships with existing partners, such as tour operators, travel agencies, travel management companies, and OTAs, to boost their performance.

• Collaborate with the sales team to identify and expand opportunities within the territory.

• Follow up with both existing and new partners to deliver system training.

• Position the brand within the travel industry through product presentations and networking events.

• Address incident issues and ensure support for partners.

• Oversee and guarantee accuracy in transaction processing and payment controls.

• Allocate approximately 30% of working hours to business travel, including client meetings, industry events, and other business-related activities.

• Conduct market and competitive environment analysis.

• Provide regular, comprehensive reports via CRM and internal systems.

• Maximize and develop API agreements with potential and existing partners.

⛳️ Requirements

• At least 3 years of proven experience in account management or business development for B2B companies in the travel sector.

• Comprehensive understanding of the regional travel market, particularly B2B travel networks (tour operators, travel agencies, travel management companies, OTAs).

• Fluent in Italian and English; proficiency in additional languages is a plus.

• Willingness to travel up to 30% of the time may be necessary.

• Data-driven decision-making skills, with a strong focus on metrics and numerical analysis.

• Proactive, ambitious, motivated, action-oriented, results-driven, with a passion for innovative technology and adaptability to a fast-paced business environment, as well as being a team player.

• Ability to engage and work across various cultural contexts, reflecting ETG’s global presence.

• Proficiency in API technology agreements.

• Familiarity with CRM systems.

• CV must be submitted in English.

🏝️ Benefits

• Flexible schedules with the option to work remotely.

• An ambitious and supportive team that is passionate about their work, values each other, and grows together.

• Internal programs for onboarding and training, as well as the development of soft skills and leadership capabilities.

• Partial reimbursement for participation in external training and conferences.

• Corporate English school offering group and individual lessons, along with speaking clubs with colleagues globally.

• Corporate discounts on hotels and travel services.

• MyTime Day Off - an additional non-working day without loss of pay.