Account Manager

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Enhance and solidify the presence in the designated territory.

• Cultivate and maintain relationships with established partners, such as tour operators, travel agencies, travel management companies, and OTAs, to boost their performance.

• Collaborate with the sales team to identify and expand opportunities within the territory.

• Follow up with both existing and new partners to deliver system training.

• Position the brand within the travel trade by conducting product presentations and participating in networking events.

• Address incident-related issues and ensure partner support.

• Manage payments and guarantee accuracy in transaction processing.

• Allocate approximately 20% of working hours to business travel, including client meetings, industry events, and other business-related activities.

• Conduct market analysis and evaluate the competitive landscape.

• Provide regular, detailed reporting through CRM and internal systems.

• Maximize and develop API agreements with both potential and existing partners.

⛳️ Requirements

• At least 3 years of proven experience in account management or business development in B2B companies within the travel sector.

• Comprehensive understanding of the regional travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs).

• Proficiency in English and Dutch (Flemish) as well as French; additional languages are a plus.

• Willingness to travel up to 20% of the time.

• Familiarity with data-driven decision-making, metrics, and a strong aptitude for numbers.

• Proactive, ambitious, motivated, action-oriented, results-focused, with a keen interest in innovative technology, and comfortable in a fast-paced business environment as a team player.

• Ability to navigate and work across diverse cultural contexts reflecting ETG’s global footprint.

• Expertise in API technology agreements.

• Knowledge of CRM systems.

🏝️ Benefits

• Flexible work schedules and the option to work remotely.

• An ambitious and supportive team that is passionate about their work, values one another, and grows together.

• Internal programs for onboarding and training, as well as the development of soft skills and leadership capabilities.

• Partial reimbursement for participation in external training and conferences.

• Corporate English school offering group and individual lessons, along with speaking clubs featuring colleagues from around the globe.

• Corporate rates on hotels and travel services.

• MyTime Day Off – an additional non-working day without loss of pay.