Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the primary contact for dealerships after launch

• Travel as needed to maintain a presence at dealerships

• Develop relationships with key stakeholders at dealerships

• Track dealership metrics, ROI reports, and opportunities for utilization

• Showcase the benefits of AutoAlert

• Consult and strategize with client leadership on a monthly basis

• Increase client understanding and use of AutoAlert programs

• Hold dealerships accountable for their utilization rates

• Ensure the completion of dealership training plans and proper account maintenance

• Complete all necessary dealership documentation and reports in line with company policies

• Offer best practices and troubleshooting advice

• Educate and support clients in utilizing AutoAlert resources and guide customers to training

• Verify the accuracy of the Digital Portal for associated direct mail through monthly collaboration with dealership leaders

• Act as a liaison with internal sales teams and identify new opportunities through organic referrals

• Assist the Accounting department with billing questions, invoicing, and accounts receivable

• Collaborate with the Training team on training sessions

• Perform additional duties as assigned

⛳️ Requirements

• Bachelor’s degree is preferred

• At least 5 years of high-level automotive experience is preferred

• Customer service or support experience is preferred

• Proficient in computer software

• Understanding of market trends and competition

• Proven track record of meeting personal and team goals

• Ability to strategically grow the business, including generating communications

• Demonstrated capability to engage customers across various platforms (video, email, webinar, etc.), while maintaining confidentiality, organization, and documentation

• Ability to collaborate effectively with all organizational levels

• Capacity to positively adapt to changing priorities and remain composed in a fast-paced environment

• Excellent interpersonal skills when interacting with customers

• Willingness to travel up to 75%

• Candidates from a dealership must obtain written consent from a General Manager or higher to proceed to the interview stage

• AutoAlert Driven by PureCars is currently unable to sponsor H1-B Visas

🏝️ Benefits

• Comprehensive benefits package for eligible employees

• Equal opportunity employer

• Supportive environment for career growth