Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with clients to comprehend their requirements and articulate the value of our products.

• Foster relationships with clients rooted in trust and mutual respect.

• Work in collaboration with internal teams to meet client needs effectively.

• Gather and analyze data to gain insights into client behavior.

• Keep precise notes on client accounts.

• Stay informed about the latest company products and services.

• Address escalations and enhance processes to avert further issues.

• Serve as a client advocate dedicated to enhancing the overall experience.

• Respond to client inquiries regarding the use of company software for payroll processing and establish workflow procedures.

• Create user accounts and deliver introductory training on company software.

• Guide clients in setting up and utilizing special features, while also introducing new functionalities.

• Liaise with vendors to troubleshoot issues, comprehend correct procedures, and evaluate escalations.

• Organize and oversee client/vendor conference calls.

• Step in during critical situations involving security breaches or urgent payroll funding assistance.

• Provide service estimates and manage the invoicing process.

• Address routine inquiries related to invoicing.

⛳️ Requirements

• Prior experience in the payroll industry.

• Experience with payroll processing or HRIS systems is preferred.

• Outstanding verbal and written communication capabilities.

• Proficient in collecting, tracking, and analyzing substantial amounts of data.

• Flexibility and strong problem-solving abilities.

• Excellent active listening skills.

• Capacity to build rapport and collaborate with colleagues and external partners.

• Knowledge of consumer behavior and industry trends.

• Preferred accurate product knowledge.

• Availability five days a week during designated working hours.

• Ability to remain seated for extended periods, usually 7–8 hours daily.

• Proficient in operating computer and phone systems, typing, and utilizing multiple software applications simultaneously.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) matching.

• Employee perks that support employees, their families, and financial well-being.

• Opportunities for career development.

• Quarterly bonuses.

• Restricted stock unit grants based on individual performance.

• Comprehensive benefits package.