Account Manager

This is a fully remote position, open to applicants in Alabama, +40 more states.

📋 Description

• Drive the strategy for customer and partner engagement on a global scale.

• Oversee a portfolio of more than 600 current customers and manage a significant pipeline of active leads within the SMB market segment.

• Cultivate and maintain client relationships to guarantee satisfaction and promote long-term retention.

• Serve as a trusted advisor by comprehending client needs and aligning them with the company's offerings.

• Identify opportunities for upselling and cross-selling to enhance revenue growth and increase account value.

• Handle renewals and negotiate contracts.

• Respond to client inquiries, resolve issues, and proactively provide solutions to enhance engagement.

• Stay informed on industry trends and competitor products to deliver strategic recommendations.

• Effectively prioritize tasks and manage multiple accounts.

• Collaborate closely with a Customer Engineer aligned to the region.

• Report to a leader based in Europe.

• Participate in industry conferences, customer events, and internal team meetings as necessary.

⛳️ Requirements

• A minimum of 5 years of experience in customer-facing B2B software sales, preferably in the SMB market segment.

• Proven ability to manage complex customer relationships from start to finish and deliver quantifiable business results.

• Strong commercial insight with a history of achieving or surpassing revenue, renewal, and expansion goals.

• Exceptional communication, negotiation, and stakeholder management abilities.

• A growth-oriented mindset; receptive to feedback, quick to adapt, and consistently seeking improvement.

• Operational proficiency in CRM systems (e.g., Salesforce) and data-driven sales methodologies.

• Candidates applying for fully remote positions must reside in one of the specified U.S. states at the time of hiring.

• Experience in a software sales setting.

• Background in business development or consultative selling.

🏝️ Benefits

• 401k Match: 200% match on contributions up to the first 5% of salary, leading to a total potential match of 10%.

• Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and their dependents.

• FSA/HSA.

• Fertility benefits.

• Parental leave.

• Paid-time off (PTO).

• Volunteer leave.

• Charitable donation matching.

• Tuition reimbursement.

• Gym membership reimbursement.

• Internet stipend.

• Pet insurance.

• Fully remote work opportunities.

• Occasional attendance at industry conferences, customer events, and internal team gatherings.