Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a trusted advisor to key retail clients

• Assist clients in maximizing the benefits of the PAR Retail platform through consultative support and strategic advice

• Take ownership of assigned customer relationships as the main point of contact

• Advocate for customer objectives internally and coordinate with Product, Engineering, Customer Success, Delivery, and Operations teams

• Provide data-driven insights and suggestions that align with customer goals

• Convert platform features into actionable solutions for business challenges

• Discover opportunities to enhance customer engagement initiatives and boost performance

• Organize regular customer meetings, strategic planning discussions, and quarterly business reviews

• Facilitate communication among internal and external stakeholders

• Track progress on customer projects and strategic priorities

• Gather customer feedback, market trends, and emerging needs to guide product improvements

• Cultivate expertise in the PAR Retail platform and the customer engagement landscape

• Educate clients on best practices and innovative applications of the platform

• Utilize AI-driven tools to extract insights, improve analysis, streamline reporting, and provide actionable recommendations

⛳️ Requirements

• A bachelor's degree or equivalent professional experience

• 3–5 years of experience in account management or customer success roles

• Background in technology, software, SaaS, or related fields is advantageous but not mandatory

• A keen interest in customer engagement, experience, loyalty, or digital program strategy

• Ability to quickly establish trust and build genuine, long-term customer relationships

• Strong communication skills to engage effectively with diverse audiences and stakeholders

• Collaborative mindset to work alongside Product, Engineering, Delivery, Customer Success, and Operations teams

• Capability to balance attention to detail while driving progress and managing competing priorities

• Proactive in identifying risks, challenges, and opportunities

• Solutions-focused and flexible approach to problem-solving

• Skilled in facilitating discussions, delivering presentations, and influencing key decisions

• Proven ability to thrive in a remote-first work environment with high accountability

• Willingness to travel up to 25% as business needs arise

• Legal authorization to work in the U.S.

🏝️ Benefits

• $10K commission

• Remote work arrangement

• Equal employment opportunities

• Reasonable accommodations for individuals with disabilities