Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee global accounts based in Europe

• Cultivate and maintain relationships with key decision-makers within accounts

• Proactively address customer risks to guarantee satisfaction and retention

• Identify opportunities for upselling and expansion

• Facilitate renewals and negotiate contractual agreements

• Broaden Panorays’ footprint within customer organizations by engaging stakeholders and uncovering wider needs

• Collaborate with Customer Success Managers to address challenges and provide value-driven solutions

• Represent customer interests internally and ensure team alignment

• Monitor customer environments to detect potential issues and guarantee smooth platform operation

• Prepare and conduct account reviews and presentations

• Illustrate business value and strategize future initiatives

• Report directly to the Director of Account Management

⛳️ Requirements

• A minimum of 4 years of experience in account management or a similar role within a B2B enterprise or mid-market SaaS setting

• At least 2 years of experience in the Cybersecurity sector

• Practical knowledge of TPRM, GRC, Privacy, or Compliance frameworks

• Demonstrated success in driving upsells, renewals, and expansions while achieving or surpassing revenue targets

• Strong understanding of metrics and business strategies

• Capability to align solutions with customer objectives

• Familiarity with third-party risk management, cybersecurity, or GRC is advantageous

• Proficient in Salesforce, Gong, LinkedIn Sales Navigator, and other CRM and sales enablement tools

• Excellent interpersonal and relationship-building abilities

• Proven track record of managing multiple customer accounts

• Outstanding presentation and communication skills

• Experience engaging with senior stakeholders

• Self-motivated, adaptable, and capable of thriving in a fast-paced, collaborative environment

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Opportunities for professional development and growth

• Flexible working hours and remote work options

• A vibrant and inclusive company culture