Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist promising emerging sellers and identify those with significant growth potential by analyzing sales data metrics.

• Support sellers with substantial off-platform businesses in their transition to scalable success on Palmstreet.

• Analyze data to identify opportunity accounts.

• Provide structured assistance that includes strategy sessions and targeted incentives.

• Guide the growth of sellers.

• Create a systematic and scalable growth framework for seller cohorts.

• Establish regular seller engagement touchpoints.

• Proactively reach out to identify emerging sellers.

• Evaluate incentives and motivators to foster seller growth on the app.

• Carry out category operations in collaboration with cross-functional teams.

• Address ad-hoc seller requirements and ensure internal coordination.

• Oversee seller performance and pipeline health, escalating insights as necessary.

⛳️ Requirements

• Must reside in Mexico.

• Professional-level fluency in English, with excellent written, verbal, and listening communication skills.

• Minimum of 3 years in a high touch-point collaborative Account Manager or Category Manager role, demonstrating a successful track record.

• Experience in an early-stage or high-growth startup is preferred.

• Experience in a marketplace is an advantage.

• Must have a reliable computer, smartphone, and a stable high-speed internet connection.

• A service-oriented mindset and enthusiasm for working with small businesses.

• Capability to create structure from ambiguity and manage the daily challenges of a rapidly growing category.

• Detail-oriented, highly organized, and proactive, with the ability to manage numerous seller touch-points concurrently.

• Strong persuasive and approachable communication skills.

• Ability to inspire sellers and establish trust swiftly.

• Innovative mindset towards generating seller-growth ideas and enhancing internal processes and programs.

🏝️ Benefits

• Work remotely.

• Play an essential role in launching and expanding Palmstreet’s community in Mexico.

• Join a dynamic startup where ownership, initiative, and results are valued.

• Contribute to shaping the future of live shopping and social commerce in a new market.