Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Serve as the primary commercial contact for a portfolio of established and ramped ANZ jewellery retailers.

• Safeguard and enhance net revenue retention across the account portfolio while addressing churn risks.

• Increase wallet share across natural diamonds, lab-grown diamonds, melee, gemstones, and finished jewellery.

• Revitalize lapsed and declining accounts through organized win-back strategies.

• Conduct regular business reviews with key accounts focusing on pricing, inventory, service, and growth strategies.

• Accept seamless transitions from the Account Executive once newly acquired customers complete their ramping phase.

• Collaborate with operations, support, and finance teams to address delivery, return, quality control, and credit matters.

• Keep precise Salesforce records for activities, account health, and revenue forecasts.

• Provide customer and market insights back to the business to influence product development, pricing, and supply decisions.

• Occasionally represent Nivoda at trade shows and industry events throughout Australia and New Zealand.

• Report directly to the General Manager for North America & APAC.

⛳️ Requirements

• Minimum of 3 years experience in B2B account management, inside sales, or customer success, with a focus on revenue or retention targets.

• Proven ability to retain and expand existing accounts — with a focus beyond just acquiring new customers.

• Strong commercial acumen: comfortable discussing margins, pricing, and inventory with business owners.

• Highly organized and self-motivated — capable of managing a large account portfolio remotely without daily oversight.

• Strong discipline in CRM usage (Salesforce or similar systems).

• Located in Australia with full working rights, capable of covering AU & NZ time zones.

• Excellent proficiency in written and spoken English.

• Experience in the jewellery, diamonds, watches, or luxury goods sectors (preferred).

• Background in marketplace, wholesale, or trading businesses (preferred).

• Experience selling to small and medium-sized business owner-operators (preferred).

• Comfortable with data analysis, including creating account views using spreadsheets or BI tools (preferred).

• Submit CV and application in English.

• No sponsorship available.

🏝️ Benefits

• Flexible working hours and a dynamic company culture.

• Opportunity for remote work.

• Opportunities for personal and professional growth.

• Unlimited holiday allowance.

• The chance to join during a phase of exponential growth.