Account Manager

This is a fully remote position, open to applicants in District of Columbia, +5 more states.

📋 Description

• Take charge of the client renewal process and spearhead expansion initiatives, such as upsells and cross-sells.

• Achieve or surpass designated renewal and expansion targets.

• Formulate strategic retention and growth strategies alongside the Customer Success Manager.

• Generate pipeline through targeted weekly outbound efforts.

• Broaden Mongoose’s presence within educational institutions by presenting solutions to new departments and teams.

• Foster client relationships via strategic outreach and Mongoose Quarterly Reviews.

• Collaborate with the Client Success Manager on commercial strategies, adoption, value realization, and client outcomes.

• Work together with Marketing on new offerings, success narratives, and client updates.

• Partner with Leadership to identify challenges and devise solutions.

• Convey customer insights and suggestions to the Product team.

• Represent Mongoose at industry events, conferences, and trade shows.

• Monitor client health metrics and keep precise records in HubSpot CRM.

• Provide internal insights and updates to ensure alignment and strategic direction.

⛳️ Requirements

• Demonstrated success in achieving a renewal and/or expansion quota within a B2B SaaS context.

• Consistent history of exceeding performance targets.

• Capability to cultivate robust pipelines, convert leads with high win rates, and drive renewals through upsells and cross-sells.

• Outstanding communication skills.

• Strong strategic thinking and proactive problem-solving capabilities.

• Ability to convert data into actionable insights.

• Familiarity with CRM systems; proficiency in HubSpot is an advantage.

• Capability to collaborate with Marketing, Product, and Client Success teams.

• Experience in higher education is a plus, but not a requirement.

• Willingness to represent Mongoose at industry events, conferences, and trade shows, including onsite visits and travel as required.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• 401K plan with company matching: 100% of the first 3% and 50% of the subsequent 2%.

• Flexible Paid Time Off (PTO).

• Competitive leave policies.

• 13 paid holidays, including a week off between Christmas and New Year’s.

• Option for remote work arrangement.