Account Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Develop and enhance Modal's account management capabilities as the business grows.

• Take ownership of a revenue target across a designated portfolio of accounts.

• Cultivate initial customer use cases, broaden account engagement, and promote standardization throughout the Modal platform.

• Achieve a strong understanding of Modal to effectively collaborate with engineering teams on their tasks.

• Identify the right moments to engage FDEs, Support, or Product teams.

• Work in partnership with Sales, Solutions Architects, FDEs, Support, and Product to expand account growth.

• Contribute customer insights back into the product development roadmap.

• Travel to customer locations as necessary to assist key accounts and pursue expansion opportunities.

⛳️ Requirements

• Experience in customer-facing roles with ownership or support of revenue targets in a highly technical, consumption-based business.

• Technical proficiency to work independently with Developers and CxOs, along with a solid understanding of essential components of the developer tech stack.

• Practical experience utilizing AI tools.

• Strong sense of ownership, excellent organizational skills, and the ability to operate autonomously.

• Rapid learning capabilities and the ability to move quickly and iterate effectively.

• Proven ability to collaborate across functions and take accountability.

• Previous experience as a Technical Account Manager, Solutions Engineer, Solutions Consultant, or in a similar capacity (preferred).

• Educational qualifications such as a Computer Science Degree or a certification from a Professional Bootcamp (preferred).

• Experience as an early GTM hire in a rapidly growing startup (preferred).

• Familiarity with GPU spending, model training, or inference workloads (preferred).

🏝️ Benefits

• Equity.

• Travel to customer locations as necessary.