Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and expand a portfolio of accounts, with net revenue retention and growth exceeding 100% as the key performance indicator.

• Create account plans with key customers that emphasize mutual success and customer value, including revenue objectives and growth targets.

• Identify expansion opportunities by negotiating multi-year renewals, implementing annual price adjustments, and recognizing upsell and cross-sell initiatives.

• Develop and implement a pipeline for annual sales and revenue retention goals with consistent accuracy in forecasting.

• Conduct quarterly value-driven reviews and discussions with key customers, ensuring agendas are aligned with growth initiatives.

• Support leadership in constructing and maintaining forecasts for retention and new revenue streams.

• Respond to customer calls and inquiries promptly and courteously, prioritizing customer experience and issue resolution.

• Collaborate with departments that impact customer experiences to ensure successful interactions with Mitratech's solutions.

• Remain informed about industry trends and the competitive landscape of the company.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience.

• At least 2-4 years of experience in sales and/or account management, with a proven history of account growth and surpassing retention goals.

• Customer-focused individual who can initiate, establish, and cultivate significant business relationships both over the phone and in person.

• Demonstrated capability to identify, develop, and secure upsell and cross-sell opportunities within an existing customer base.

• High energy and ability to handle multiple competing priorities, showcasing strong project management, organizational, problem-solving, and time management skills.

• Ability to work independently with minimal supervision as well as within a team environment.

• Highly effective communication skills that reflect professionalism in all written, verbal, and virtual interactions.

• Keen interest and enthusiasm for keeping up with industry trends and best practices; willing to embrace new challenges continuously.

• Proficiency in all MS Office and Google Office applications.

• Willingness to travel up to 10%.

• This position can be performed 100% remotely from anywhere in the US.

• Must be eligible to work in the US, as confirmed by E-Verify participation.

🏝️ Benefits

• Health, Dental & Vision Insurance.

• 401(k) with Employer Match.

• Open PTO, along with 11 Paid Holidays and 4 Annual Paid Global Wellness Days Off.

• Short Term Disability (STD), Long Term Disability (LTD) & Group Life Insurance.

• Paid Parental Leave.

• Pet Insurance.

• Flexible Spending Account (FSA) & Health Savings Account (HSA) options.

• Employee Assistance Program.

• Remote Work flexibility.

• Opportunities for Career Advancement and Professional Development.

• Employee Recognition programs.

• Access to the LinkedIn Learning Platform.