Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Identify and manage a portfolio of assigned existing accounts while seeking new logo opportunities within the region.

• Promote the company’s products through channel partners across Canada.

• Build and sustain robust relationships with current clients, serving as the main point of contact for account-related inquiries.

• Create Hospitality business opportunities and oversee the sales process until closure.

• Work collaboratively with partners to prospect within designated accounts.

• Assist in structuring deals and pricing through business-value analysis, negotiating prices for proactive bids and proposals.

• Ensure high customer satisfaction levels by delivering value, surpassing expectations, and promptly addressing issues.

• Employ a consultative sales approach to grasp client needs and propose tailored solutions.

• Collaborate with cross-functional teams to formulate and execute strategic sales plans.

• Conduct discovery sessions with prospective clients to identify pain points and business objectives.

• Tailor product presentations and demonstrations to the client’s needs.

• Provide timely and precise sales forecasts and reports to management.

• Surpass sales targets and contribute to the overall success of the sales team.

⛳️ Requirements

• Bachelor’s degree preferred; or equivalent experience in lieu of a degree.

• Over 2 years of experience in consultative technology sales, focusing on Unified Communications and Consultative Contact Center solutions.

• Familiarity with Cloud computing, VMware, and Data Centers is essential.

• Knowledge or experience with competing solutions such as Ring Central, 8x8, Cisco, Avaya, Zoom, Dialpad, and others is advantageous.

• Innovative in business planning and executing sales initiatives.

• Strong skills in account planning.

• Demonstrated success in meeting or exceeding sales targets and quotas using a consultative approach.

• Excellent negotiation and communication abilities, capable of building rapport and influencing key stakeholders.

• Superior organizational skills and attention to detail, with the capacity to manage multiple tasks and priorities concurrently.

• Proficient in CRM software and other sales tools for effective pipeline management and reporting.

• Capable of working independently as well as within a collaborative team environment.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Disability Insurance

• RRSP matching

• Paid time off (holiday, vacation, and sick leave)

• Employee Assistance Program

• Reward and Recognition Programs

• Benefits may vary based on full-time or part-time employee status