Account Manager

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Act as the primary liaison for a designated portfolio of clients

• Ensure that products, services, and processes consistently meet and surpass client expectations

• Cultivate and maintain client relationships to enhance retention

• Collaborate with Operations to oversee contract adherence, identify trends, and lead the resolution of issues

• Partner with Business Development to explore opportunities for product expansion

• Attain high visibility within accounts through meetings, phone interactions, emails, industry events, and conferences

• Recognize and establish connections with new industry contacts

• Foster internal and external relationships with industry stakeholders

• Facilitate inter-departmental communication to ensure optimal service delivery

• Provide insights into client trends and referral patterns, while keeping an eye on competitive and regulatory industry standards

• Utilize the MyMedlogix portal to troubleshoot issues, conduct demonstrations, and support the training and onboarding of new adjusters

• Participate in client meetings, preparing and presenting information effectively

• Compile and present year-end reviews and regular meetings with clients and Medlogix stakeholders

• Keep the CRM database updated with client information and new growth opportunities in real time

• Assist and support the Sales team, including generating leads

• Onboard and establish new accounts within Medlogix

• Drive account growth by seeking opportunities to broaden product and service offerings

• Resolve customer product issues and manage related challenges

• Create marketing and sales strategies aimed at expanding existing accounts

• Stay informed about industry developments, new products, services, and relevant customer information

⛳️ Requirements

• A bachelor’s degree from an accredited four-year institution is preferred

• 1-3 years of experience in Auto and/or Workers’ Compensation, Medical Claims, Independent Medical Exam, and Peer Review account management is preferred

• Preference will be given to candidates located in NJ, NY, PA, or DE due to travel obligations

🏝️ Benefits

• Comprehensive health, dental, and vision insurance options

• Retirement savings plan with company match

• Opportunities for professional development and growth

• Flexible work arrangements