Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Cultivate and enhance relationships with key strategic clients.

• Act as the senior day-to-day liaison, aligning client needs with Strategy, Delivery, Programme Management, and specialized teams.

• Manage strategic client relationships, fostering trusted connections among senior, regional, and market stakeholders.

• Serve as the main commercial and strategic contact point.

• Oversee priorities, risks, escalations, and potential opportunities.

• Lead client status meetings, account reviews, governance forums, and Executive Business Reviews.

• Coordinate with internal teams to ensure client priorities are clearly understood, scoped, and delivered successfully.

• Create strategic account plans that encompass stakeholders, priorities, renewals, risks, and growth opportunities.

• Identify and spearhead renewals, upsells, extensions, and expansion opportunities.

• Monitor the health of accounts, pipelines, revenue, profitability, client satisfaction, and commercial risks.

• Convert complex delivery, data, marketing, and technical tasks into business outcomes and recommendations for senior clients.

⛳️ Requirements

• Extensive experience in Account Management, Client Services, Customer Success, or Strategic Account Management.

• Proven track record in managing enterprise or strategic client relationships and engagement with senior stakeholders.

• Strong commercial insight with experience in renewals, upsells, forecasting, and account profitability.

• Background in handling complex, multi-workstream client programs within an agency, consultancy, MarTech, SaaS, or technology context.

• Exceptional skills in stakeholder management, communication, negotiation, and problem-solving.

• Demonstrated ability to identify growth opportunities and expand client relationships.

• Capacity to translate technical and delivery topics into clear business outcomes and ROI.

• Highly organized and proactive; capable of managing multiple strategic accounts and competing priorities.

• Valid work visa is required; sponsorship is not available.

• Contractors must provide proof of incorporation and current insurance.

• Desirable: experience in selling Braze, Snowflake, Hightouch, Databricks, CDPs, or related MarTech and data solutions.

• Desirable: experience in selling to QSR, Retail, Hospitality, Financial Services, or Enterprise Digital Transformation programs.

• Desirable: experience with partner-led sales strategies and co-selling with technology vendors.

• Desirable: an existing network of enterprise buyers within the US market.

• Desirable: familiarity with modern customer engagement, loyalty, and composable data architectures.

🏝️ Benefits

• Rocket‑Fuelled Growth – Tackle big challenges, experience fast learning, and accelerate your career progression like nowhere else.

• A Culture That Actually Gives a Damn – A supportive and positive environment built around individuals who want to see you succeed.

• A Global Crew – Work alongside talented teammates across Europe, the US, and beyond.

• Remote‑First for Life – Enjoy the flexibility to work from wherever you feel most productive.

• Real Career Momentum – Benefit from clear progression, genuine ownership, and space to evolve into your next role.

• Moments That Matter – Engage in meetups, events, and team experiences that make your journey memorable.

• Bring Your Own Device – Enjoy a BYOD policy.

• Valid work visa required; visa sponsorship is unavailable.

• Proof of identity may be requested.

• Two references may be requested.

• Contractors must provide proof of incorporation and current insurance.