Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take ownership of and oversee contract renewals, upselling, and expansion initiatives within the customer portfolio.

• Cultivate relationships with key stakeholders while implementing a structured communication and engagement strategy.

• Enhance customer value and product adoption through strategic advice, risk assessment, and identification of growth opportunities.

• Leverage various AI tools to optimize workflows.

• Become a subject matter expert on the product and guide customers on how to utilize the platform to achieve their business objectives.

• Collaborate with the Customer Enablement team to improve product knowledge, promote adoption, and enhance customer retention.

• Implement a full sales process from prospecting to closing within the existing customer base.

• Keep an accurate and current Salesforce pipeline for renewal and growth initiatives.

• Lead executive business reviews to align on strategic objectives, showcase value, and refine success plans.

• Conduct regular client meetings for product demonstrations, strategic conversations, and engagement touchpoints.

• Travel occasionally 1-2 times per quarter to meet customers face-to-face and support platform adoption.

⛳️ Requirements

• Over 5 years of experience in Account Management or Customer Success Management.

• Prior experience in SaaS is preferred.

• Background in Freight Forwarding or as a Logistics Service Provider (LSP) is a significant advantage.

• Demonstrated success in managing a portfolio of 50+ customers, including prioritization and tiering strategies.

• Experience in managing customer relationships and closing deals in a remote setting.

• Familiarity with SMB, Mid-Market, and MM+ customer segments.

• Confident in communicating with VP and Director-level stakeholders, especially concerning revenue discussions.

• Proficient in delivering engaging, web-based product demonstrations to a global audience.

• Capability to analyze and utilize data to drive customer outcomes and inform internal decision-making.

• Exceptional written and verbal communication skills.

• Integration of AI into daily practices beyond just enhancing writing or research: such as Building Gems, Projects, SlackBot, etc.

• A strong sense of curiosity and dedication to continuous learning and growth.

• Highly coachable and open to receiving constructive feedback.

• Previous experience in a startup environment is beneficial.

• Proficient with CRM tools, particularly Salesforce.

🏝️ Benefits

• Bonus

• Superannuation

• Periodic travel (1-2 times per quarter) to meet customers in person.