This is a fully remote position, open to applicants in Pennsylvania.

• Act as the main relationship manager and advocate for a designated group of mid-market Growth Accounts.

• Build and sustain relationships with contacts, decision-makers, operational users, procurement, finance, influencers, and other key stakeholders.

• Identify, assess, document, and promote consultative growth opportunities, including service expansion and the introduction of new service lines.

• Collaborate with Product Management, Marketing, Sales Enablement, Operations, and other internal teams.

• Oversee renewal readiness planning, encompassing renewal timelines, competitive risk assessment, pricing, scope, and customer satisfaction.

• Assist in managing renewal and RFP initiatives.

• Create and implement proactive account engagement strategies, ensuring customer interactions occur at least every 60 days.

• Address and resolve customer queries and issues while ensuring consistent communication until resolution is achieved.

• Maintain account plans that include customer profiles, stakeholders, health indicators, growth and renewal objectives, risks, and action items.

• Track service, revenue, utilization, adoption, engagement, and issue trends.

• Complete reports, action items, updates, and key activities within internal deadlines.

• Keep accurate records in Dynamics or the current CRM for customer interactions, opportunities, risks, commitments, and next steps.

• Perform additional tasks as assigned by the Director and/or Senior and Executive leadership.

• Excellent verbal and written communication abilities.

• Proficient relationship-building and networking skills across various organizational levels.

• Expertise in consultative account management, growth planning, and opportunity identification.

• Capability to analyze revenue, utilization, service, and account-health trends.

• Familiarity with CRM systems, MS Office, and customer reporting and activity platforms.

• Strong skills in time management, portfolio prioritization, follow-through, and organization.

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) with partial match

• Employer-covered benefits

• Generous 401(k) match for qualifying employees

• Free parking

Account Manager

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