Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and maintain relationships with both new and existing clients.

• Ensure a smooth onboarding process for clients and support their ongoing success.

• Manage timely technical setups in line with client specifications, including database integration and providing scripts for website developers.

• Lead and engage in introductory calls with new clients.

• Act as the main point of contact, responding to inquiries and establishing clear expectations.

• Design customized onboarding plans in collaboration with clients.

• Work with stakeholders to arrange training sessions for clients and sales representatives.

• Compile and present detailed client reports featuring insights and recommendations.

• Take part in quarterly reviews with dealer groups.

• Deliver prompt customer service and proactively resolve client issues.

• Assess client and team needs, identify potential challenges, and suggest solutions.

• Recognize opportunities for process enhancements, system optimization, and product improvements.

⛳️ Requirements

• Demonstrated customer support experience as a Client Service Representative.

• Fluency in French is considered an asset.

• Proven ability in effective phone communication and outstanding active listening skills.

• Proficient in CRM systems and methodologies.

• Customer-centric mindset and ability to adapt to varying client needs and preferences.

• Strong communication and problem-solving abilities.

• Excellent presentation and communication skills.

• Capable of multitasking, prioritizing, and managing time effectively.

• Experience thriving in an Agile, fast-paced setting.

• Eagerness to learn and adopt new technologies.

• Ability to make meaningful contributions to the team and refine best practices.

• Strong self-motivation and independent work ethic.

• Proactive in taking initiatives.

🏝️ Benefits

• Access to leading-edge technology that produces exceptional results.

• Competitive compensation that rewards high performance.

• Comprehensive sales training and mentorship opportunities to help launch your career in software sales or enhance your sales skills!

• Fast-tracked opportunities for career advancement.

• Potential for growth within the organization.

• Equal opportunity employer.

• Accommodations available upon request.

• AI-assisted screening and AI-supported one-way interview evaluations conducted by the recruitment team.