Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the implementation and ongoing management of relationships with designated clinic partners.

• Act as the main point of contact throughout the onboarding process and ensure partner success after launch.

• Promote the adoption of Koala workflows and best operational practices.

• Enhance compliance, foster client engagement, and streamline prescription fulfillment.

• Collaborate with Pharmacy, Operations, Product, and Growth teams to address issues and support partner requirements.

• Track partner performance and engagement metrics, identifying potential risks and areas for improvement.

• Assist clinics with operational inquiries, changes, and optimizing the partnership.

• Cultivate trusted relationships with practice leaders and their staff.

• Relay partner feedback, trends, and opportunities to internal stakeholders.

• Keep documentation and reports updated regarding partner health, performance, and action plans.

⛳️ Requirements

• Minimum of 3 years of experience in account management, customer success, operations, or practice management within the healthcare or veterinary sectors.

• Proven experience working with external partners or clients in a relationship-oriented role.

• Strong operational mindset with the capability to manage multiple accounts and priorities concurrently.

• Exceptional communication and interpersonal skills, with the confidence to engage directly with clinic leadership and staff.

• Strong organizational abilities, keen attention to detail, and reliable follow-through.

• Comfort in working across functions in a dynamic, fast-paced environment.

• Experience in veterinary medicine, healthcare, or related fields is a distinct advantage.

• Availability from 9:00 AM to 5:30 PM Pacific Time, Monday through Friday.

🏝️ Benefits

• Work for a mission-driven company dedicated to modernizing pet health.

• Join a remote-first team that prioritizes flexibility and autonomy.

• Receive a competitive base salary with opportunities for equity.

• Enjoy medical, dental, and vision insurance with partial dependent coverage.

• Benefit from unlimited paid time off (PTO).

• Participate in a 401(k) plan.

• Experience a supportive and collaborative team culture focused on making an impact.