Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Create and implement strategic account plans for a range of healthcare clients, ensuring alignment with their long-term business goals.

• Foster strong relationships with key stakeholders, serving as a trusted advisor and ensuring clients derive maximum value from their investments.

• Identify and promote upsell, cross-sell, and expansion opportunities to meet revenue growth and retention objectives.

• Oversee the entire renewal process, including commercial negotiations, contract discussions, and renewal forecasting.

• Keep an accurate sales pipeline and deliver regular updates on accounts, forecasts, and performance insights.

• Collaborate with Customer Success, Product, Support, and other internal teams to provide an outstanding customer experience.

• Actively identify customer challenges and offer customized solutions that facilitate business outcomes and promote customer success.

⛳️ Requirements

• Demonstrated experience in managing and expanding strategic customer accounts within a SaaS or software environment.

• Familiarity with healthcare organizations, preferably within the NHS, private healthcare, or life sciences sectors.

• Proven track record of driving account growth through upselling, cross-selling, and value-based selling techniques.

• Strong commercial acumen and negotiation skills, with experience in managing renewals and commercial contracts.

• Excellent stakeholder management capabilities, with the ability to influence and engage senior decision-makers effectively.

• Strong analytical abilities with experience utilizing data and insights for forecasting, account planning, and business decision-making.

• Proficiency in CRM and sales engagement tools such as Salesforce, Outreach, or comparable platforms.

• Highly organized, proactive, and collaborative, with the capability to manage multiple priorities in a dynamic environment.

🏝️ Benefits

• Benefits at Ideagen