Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and enhance a portfolio of Guidebook clients.

• Ensure account retention and renewals.

• Identify departments, use cases, stakeholders, and budget holders to expand accounts.

• Develop a pipeline from the ground up and seek new business within current accounts.

• Work collaboratively with Account Managers, marketing, customer success, product teams, and the new business team.

• Acquire knowledge of Guidebook’s product, customer challenges, and target customer profiles.

• Oversee sales processes and renewal cycles utilizing Salesforce.

• Reach out to every account within the designated portfolio.

• Conduct renewal, expansion, outbound, discovery, demo, and closing calls.

• Maintain precise forecasts.

• Create expansion strategies and communicate the benefits of Guidebook to new teams.

• Address objections and assist in onboarding the subsequent Account Manager.

⛳️ Requirements

• 2–4 years of experience in B2B sales, preferably in the SaaS industry.

• Proven history of building pipelines and achieving sales quotas.

• Capacity to forecast accurately and clarify committed and at-risk business.

• Demonstrated experience in growing accounts and establishing pipelines from scratch.

• Familiarity with Salesforce or another CRM for managing pipelines.

• Must reside on the East Coast of the USA.

• Ability to work remotely.

• Openness to receiving coaching and constructive feedback.

• Proficiency in communicating benefits, managing objections, and overseeing renewal and expansion discussions.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance fully covered.

• Short-term and long-term disability coverage.

• Unlimited vacation policy.

• 401(k) plan with matching contributions.

• Stock options available.

• Engaging virtual social events.

• MacBook and necessary accessories for remote work.

• Annual company retreats.

• Emphasis on work/life balance.