Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver customer-facing field client service and work in collaboration with colleagues at Guardant Health for comprehensive account management.

• Assist in implementing HCP requests and ensuring timely sample collection for Guardant Health tests within current client accounts.

• Utilize company tools and resources to address customer order and reporting challenges in partnership with GH Client Services.

• Collaborate with field sales roles to advance company goals and objectives.

• Identify and foster relationships with existing and potential customers to align Guardant Health's capabilities with both customer and patient needs.

• Analyze the commercial landscape within assigned accounts, identify trends, and relay customer feedback to GH leadership.

• Ensure that team objectives are achieved.

• Work in compliance with individuals across various departments.

• Adhere to Guardant Health's Compliance, Privacy, and Business Conduct policies and SOPs.

• Represent the culture of Guardant Health to both external and internal stakeholders.

• Travel frequently within the designated territory.

• Primarily work in a desk/office environment, with potential exposure to laboratory noise, fumes, and biohazard materials; sit for extended durations.

⛳️ Requirements

• 0-3 years of experience in customer service or sales.

• Previous experience in a diagnostic, medical device, biotech, or pharmaceutical setting is preferred.

• Ability to engage in a consultative approach while connecting client needs with GH capabilities.

• Comfortable communicating and presenting at all organizational levels.

• Capable of working independently, proactively communicating, managing multiple projects, and prioritizing daily tasks while meeting critical deadlines.

• Exceptional customer service skills.

• Strong strategic account planning abilities.

• Excellent listening and problem-solving skills.

• Ability to manage sensitive information while maintaining a high level of confidentiality.

• Impeccable communication and presentation abilities.

• Must be highly proficient with all Microsoft Office products, especially Excel and PowerPoint.

• Ability to cultivate and utilize cross-functional relationships to achieve work goals and objectives.

• Capacity to work effectively with minimal direction or interface with management.

• Strong problem-solving, decision-making, and technical learning skills.

• Strong administrative capabilities and the sophistication to manage operations in complex environments.

• Demonstrate GH's Values by acting with integrity, respect, trust, and maintaining a positive attitude while understanding the dynamics of organizational growth and change.

• Frequent travel within the territory is required.

• Must reside within the assigned territory.

• AI and digital fluency: responsibly utilize AI-enabled tools in compliance with company policies, ethical standards, and regulatory requirements.

• Background screening, including criminal history, is required.

🏝️ Benefits

• Reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.

• Equal employment opportunity.