Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in managing a designated portfolio of client accounts

• Build and nurture relationships with client contacts and stakeholders

• Enhance client satisfaction, retention, account stability, and identify growth opportunities

• Organize Quarterly Business Reviews and compile account insights and reports

• Advise clients on GoGlobal services, onboarding procedures, and operational protocols

• Address complex commercial, compliance, and operational challenges

• Oversee onboarding and implementation across HR, Payroll, Finance, Corporate Governance, and Employer of Record solutions

• Act as the primary contact for day-to-day client communications and coordinate issue resolution

• Assess service delivery performance and follow up on pending actions

• Support contract renewals, pricing negotiations, scope adjustments, invoice assessments, and commercial documentation

• Collaborate with Sales and Account Management on renewal, cross-selling, upselling, and client expansion strategies

• Keep accurate records of client data, contracts, Statements of Work, account activities, and renewal information in CRM and internal systems

• Monitor account metrics and indicators of client health

• Work with cross-functional, regional, and global teams to ensure consistent service delivery across various jurisdictions

• Engage in training, professional development, process enhancement, and internal service delivery initiatives

• Comply with internal policies, compliance standards, and operational procedures

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Human Resources, International Business, or a related field

• 3-5 years of experience in Account Management, Client Services, Customer Success, Payroll, HR Services, Professional Services, or Business Process Outsourcing (BPO)

• Proven experience in managing client relationships within a professional services context

• Exceptional communication, organizational, and stakeholder management abilities

• Capability to handle multiple accounts and priorities at once

• Proficient with CRM systems and Microsoft Office applications

• Preferably experienced in supporting international clients or global service delivery models

• Familiarity with HR, Payroll, Corporate Governance, Global Mobility, Employer of Record (EOR), or Entity Management services is preferred

• Prior exposure to contract administration, renewals, or commercial account management is advantageous

• Experience in a fast-paced, multi-country environment is desirable

🏝️ Benefits

• Opportunity for all employees to become partners and share in profits

• Diverse, global, and supportive team environment

• Fully remote work options

• Hybrid work possibilities in certain countries

• Career advancement opportunities across the globe

• Professional development initiatives

• Comprehensive training programs

• Involvement in process improvement projects

• Monthly financial transparency through shared company financial reports

• Partnership-style benefits without the pressures of venture capital or private equity

• A sustainable environment for long-term growth