Account Manager

This is a fully remote position, open to applicants in United Kingdom, +5 more countries.

📋 Description

• Oversee and enhance client relationships across Europe, ensuring exceptional customer satisfaction and loyalty.

• Formulate and implement account strategies to meet client needs and stimulate regional business development.

• Work in collaboration with cross-functional teams to provide customized solutions for clients’ global expansion goals.

• Supervise client accounts and offer proactive assistance, addressing issues promptly and efficiently.

• Conduct regular business assessments and check-ins to evaluate service performance and collect client feedback.

• Recognize opportunities for upselling and cross-selling GoGlobal’s services to current clients.

• Remain up-to-date on market trends, payroll practices, and regulatory changes in Europe to offer expert guidance to clients.

• Execute other ad hoc tasks as requested by the Company.

⛳️ Requirements

• Bachelor’s degree in Business, Accounting, Finance, Human Resources, or a related discipline; advanced degree is preferred.

• Over 5 years of experience in account management, client services, or a similar role within payroll, BCS, accounting, or tax.

• Strong knowledge of HR, payroll operations, and compliance standards in Europe.

• Exceptional client-facing capabilities with a knack for building trusted relationships and providing high-quality service.

• Demonstrated ability to manage multiple client accounts, prioritize responsibilities, and meet deadlines.

• Strong analytical and problem-solving abilities, with a keen attention to detail and accuracy.

• Excellent communication skills, with a proactive, collaborative, and adaptable approach suitable for a fast-paced, dynamic global setting.

• Proficiency in English, as it is the official language of the company.

🏝️ Benefits

• Global career opportunities and the chance to work in international locations.

• Collaborate with a diverse, global, and supportive team.

• Options for fully remote work and hybrid arrangements in select countries.

• A sustainable, long-term growth environment free from the pressures of venture capital or private equity.

• Transparent monthly financial sharing with the team.

• Flexible work arrangements built on a foundation of trust.

• Background and reference checks will be conducted as part of the application process, in accordance with legal requirements.