Account Manager

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Drive revenue by reducing customer attrition and enhancing sales within the account portfolio.

• Achieve and surpass designated quota targets.

• Quote and sell software solutions and services to current customer accounts.

• Oversee contract renewals for an assigned portfolio of business.

• Build and sustain relationships with business consultants and decision-makers in high-revenue accounts.

• Evaluate client businesses to uncover new opportunities and recommend pertinent products and services.

• Deliver market-specific content that is beneficial for client growth.

• Foster relationships throughout client organizations through regular and proactive communication.

• Share market insights and client expertise to sway internal stakeholders.

• Enhance customer satisfaction and decrease attrition rates.

• Identify underlying causes of client challenges and concerns.

• Act as a liaison between teams to resolve technical issues effectively.

• Recognize at-risk clients early and escalate risks or challenges to management.

• Manage client communications and objections concerning technical matters.

• Oversee and expand a high-volume existing business portfolio generating over $7M in revenue.

• Communicate updates on products and services while identifying training gaps for products and clients.

• Ensure the provision of high-quality customer and technical services.

• Conduct research and customer outreach to stay informed about market and competitive dynamics.

• Regularly report market trends and customer insights to the team.

⛳️ Requirements

• 3-5 years of experience in an Account Management or Customer Success role is preferred.

• Bachelor's Degree.

• Demonstrated experience and success in a SaaS-based market, ideally within a software sales context.

• Exceptional communication skills (both oral and written), along with proficiency in objection handling and conflict resolution.

• Capability to utilize technology tools to enhance organization, efficiency, and productivity.

• Advanced proficiency in Microsoft Outlook, Excel, PowerPoint, and Word is preferred.

• Familiarity with Salesforce.com is a plus.

• Proficient in public speaking; able to confidently create and present to both client and internal audiences.

• Ability to adapt swiftly and respond to changing circumstances.

• Proven capacity to prioritize and manage multiple tasks in a deadline-oriented environment.

• Demonstrated ability to work autonomously and make informed decisions under position guidelines with minimal supervision.

• Knowledge of the parks and recreation or YMCA sector is a plus.

• If employed in the United States, must undergo a drug test following a conditional offer.

• Must satisfy relevant work authorization criteria for employment in the United States.

🏝️ Benefits

• Medical, dental, and vision care.

• Employee Assistance Programs (EAP).

• Paid time off.

• Recognition programs.

• Retirement and investment options.

• Charitable gift matching initiatives.

• Global days of service.

• Competitive compensation.

• Reasonable accommodations throughout the hiring process and for performing essential job functions.