Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance post-sales accounts for a designated portfolio of small to medium-sized business (SMB) accounts.

• Act as the main point of contact for onboarding, product utilization, value realization, upselling, cross-selling, and renewals.

• Establish and sustain long-term relationships with clients.

• Manage a substantial portfolio of small to medium-sized business accounts.

• Function as the sole owner of client accounts within an inside sales capacity.

• Provide tailored onboarding and training while delivering continuous support to clients.

• Generate retention and expansion revenue through a value-driven approach.

• Identify and advocate for upsell and cross-sell opportunities across Fusable brands.

• Create and present account reviews to meet business objectives, maximize ROI, and enhance account health and success.

• Monitor product usage, address underutilization and risks, and improve product engagement through further training.

• Plan, prioritize, and direct work with minimal oversight.

• Track usage KPIs and client dashboards.

• Detect client risks and work collaboratively on risk mitigation strategies.

• Provide insights on product usage and user experience through Voice of Customer feedback.

• Share findings with Data, Product, Marketing, Consulting, and Editorial teams.

• Collaborate across functions with Product Management, Marketing, Data Analysts, and Sales.

⛳️ Requirements

• A minimum of 3 years of experience in a B2B Account Management role.

• Demonstrated success in meeting and surpassing sales quotas.

• Bachelor’s degree or equivalent professional experience is required.

• Proficiency in a quantitative environment to communicate, coach, and translate for clients.

• A talent for nurturing accounts and managing client relationships.

• Strong interpersonal skills and high levels of motivation.

• Outstanding written, verbal, and presentation abilities.

• Capacity to work effectively both independently and as part of a team.

• Keen attention to detail and the ability to adhere to deadlines.

• Ability to respond promptly to client inquiries.

• Advanced knowledge of MS Office Suite, particularly Excel, and/or similar statistics and data modeling software is preferred.

• Familiarity with CRM software.

• Willingness to travel up to 5% of the time.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Paid holidays.

• Life and disability insurance.

• Flexible work schedules.

• Generous Paid Time Off policy.

• 13 Paid Company holiday observances.

• Opportunities for remote work.

• Casual dress work environment.

• Reimbursement for physical fitness activities.

• Discounts on various events, travel, and dining experiences.

• Commission structure leading to on-target earnings between $70,000 and $85,000.