Account Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Establish and nurture strong, trustworthy relationships with clients across Foundant's diverse product range.

• Act as a strategic consultant and advocate for clients.

• Manage the renewal process from start to finish.

• Recognize upsell and cross-sell opportunities that align with client objectives and product capabilities.

• Monitor and evaluate client engagement, satisfaction, and usage metrics.

• Identify and address churn risks proactively.

• Collaborate with Customer Success to align with client requirements, share insights, and coordinate efforts for client success.

• Create account plans for major clients, encompassing growth strategies, risk management, and engagement tactics.

• Maintain comprehensive knowledge of Foundant, GivingData, and SmartSimple offerings.

• Guide clients towards solutions and outcomes that resonate with their missions.

• Perform additional tasks as assigned.

⛳️ Requirements

• A minimum of 3 years of experience in account management, customer success, or a similar role within SaaS or technology sectors.

• Demonstrated success in managing renewals and achieving upsell/cross-sell results.

• Experience working collaboratively in a dynamic, client-focused environment.

• Familiarity with CRM systems such as Salesforce and customer success platforms.

• Must possess legal eligibility to work in Canada or the United States.

• Preferred: experience in the nonprofit, philanthropic, or government sectors.

• Preferred: knowledge of SaaS metrics and client health scoring.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Tuition reimbursement programs.

• Lifestyle reimbursement options.

• Tailored mindfulness initiatives.

• Customized fitness initiatives.

• Flexible paid time off policy.

• Opportunities for professional and personal development.

• Internal mobility and career advancement opportunities.

• Autonomy and accountability in your role.

• Employee recognition programs.

• Accommodations provided throughout the interview and employment process.