Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of accounts, overseeing the post-sale lifecycle which includes QBRs, renewals, and expansions.

• Develop and sustain multi-threaded relationships with economic buyers, executives, and champions within each account.

• Proactively discover upsell and cross-sell opportunities while ensuring net revenue retention exceeds 120%.

• Collaborate with Customer Success Managers to guarantee product adoption, time-to-value, and health scores are on target, aiming for gross revenue retention above 93%.

• Conduct executive business reviews and transform platform data into insights relevant to C-suite stakeholders.

• Accurately forecast renewal and expansion revenue within Salesforce on a monthly and quarterly basis.

• Act as the customer’s voice internally by highlighting product feedback, risks, and opportunities to Product and Leadership.

• Navigate complex contract negotiations and procurement processes with legal and finance stakeholders.

⛳️ Requirements

• Over 6 years of experience in Account Management, Sales, or a quota-carrying position within B2B SaaS.

• Proven history of achieving or surpassing GRR, NRR, upsell, and renewal goals on enterprise accounts ($100K+ ACV).

• Strong executive presence, with the ability to engage VP and C-level stakeholders in strategic discussions.

• Experience managing intricate, multi-stakeholder accounts with lengthy sales cycles.

• Exceptional written and verbal communication skills, with the capacity to build trusted advisor relationships.

• Strong business acumen, capable of creating ROI narratives and business cases for expansion.

• Familiarity with SaaS platforms, ideally within the Salesforce ecosystem.

• Solid understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred).

• Experience with Salesforce DevOps tools or release management processes.

• Knowledge of CI/CD, version control, or agile development methodologies.

• Background in working with enterprise customers.

• Salesforce certifications (Admin, Platform App Builder, etc.)

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• Generous paid time off and holiday benefits.