Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a portfolio of enterprise accounts, overseeing the post-sale lifecycle which includes QBRs, renewals, and expansions.

• Establish and nurture multi-threaded relationships with economic buyers, executives, and advocates.

• Discover upsell and cross-sell opportunities, ensuring net revenue retention exceeds 120%.

• Collaborate with Customer Success Managers to enhance product adoption, reduce time-to-value, maintain health scores, and achieve gross revenue retention above 93%.

• Conduct executive business reviews, translating platform data into actionable insights for C-suite stakeholders.

• Accurately forecast renewal and expansion revenue in Salesforce on a monthly and quarterly basis.

• Advocate for the customer internally by communicating product feedback, risks, and opportunities to Product and Leadership teams.

• Navigate intricate contract negotiations and procurement processes in collaboration with legal and finance stakeholders.

⛳️ Requirements

• Minimum of 6 years in Account Management, Sales, or a quota-carrying position in B2B SaaS.

• Proven history of meeting or surpassing GRR, NRR, upsell, and renewal goals for enterprise accounts ($100K+ ACV).

• Strong executive presence, comfortable engaging with VP and C-level stakeholders in strategic discussions.

• Experience managing complex, multi-stakeholder accounts characterized by long sales cycles.

• Exceptional written and verbal communication skills; capable of building trusted advisor relationships.

• Strong commercial acumen, able to develop ROI narratives and business cases for expansion.

• Familiarity with SaaS platforms, preferably within the Salesforce ecosystem.

• Good understanding of Salesforce, including Admin, DevOps, or development lifecycle concepts is preferred.

• Experience with Salesforce DevOps tools or release management processes.

• Knowledge of CI/CD, version control, or agile development methodologies.

• Background in working with enterprise customers.

• Salesforce certifications such as Admin, Platform App Builder, etc.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and growth.

• Collaborative and innovative work environment.