Account Manager

This is a fully remote position, open to applicants in Romania.

📋 Description

• Manage a portfolio of enterprise accounts by overseeing the post-sale lifecycle, which includes QBRs, renewals, and expansions.

• Develop and nurture multi-threaded relationships with economic buyers, executives, and champions within each account.

• Actively seek upsell and cross-sell opportunities, aiming to drive net revenue retention above 120%.

• Collaborate with Customer Success Managers to ensure product adoption, timely value realization, and health scores are on track, while maintaining gross revenue retention above 93%.

• Conduct executive business reviews and convert platform data into insights relevant to C-suite stakeholders.

• Accurately forecast renewal and expansion revenue in Salesforce on a monthly and quarterly basis.

• Represent the voice of the customer internally by communicating product feedback, risks, and opportunities to Product and Leadership.

• Navigate complex contract negotiations and procurement processes involving legal and finance stakeholders.

⛳️ Requirements

• 6+ years of experience in Account Management, Sales, or a quota-carrying role within B2B SaaS.

• Proven history of achieving or surpassing GRR, NRR, upsell, and renewal objectives for enterprise accounts ($100K+ ACV).

• Strong executive presence, with comfort in engaging VP and C-level stakeholders in strategic discussions.

• Experience managing intricate, multi-stakeholder accounts that involve lengthy sales cycles.

• Exceptional written and verbal communication skills, with the ability to establish trusted advisor relationships.

• Strong commercial insight, capable of constructing ROI narratives and business cases for expansion.

• Familiarity with SaaS platforms, ideally within the Salesforce ecosystem.

• Solid understanding of Salesforce, including Admin, DevOps, or development lifecycle concepts.

• Experience with Salesforce DevOps tools or release management processes.

• Knowledge of CI/CD, version control, or agile development methodologies.

• Background in working with enterprise customers.

• Salesforce certifications (Admin, Platform App Builder, etc.) are preferred.

🏝️ Benefits

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Competitive salary with performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Engaging company culture with team-building activities and events.