Account Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of and expand a portfolio of enterprise accounts.

• Act as the main point of contact for high-value clients.

• Oversee renewals, expansions, and ensure long-term customer success.

• Collaborate with Sales, Customer Success, and Product teams to drive measurable customer outcomes.

• Facilitate Quarterly Business Reviews (QBRs) and executive business assessments.

• Identify opportunities for upselling and cross-selling.

• Promote product adoption, ensure timely value delivery, and monitor account health.

• Convert platform data into insights that are relevant for C-suite executives.

• Project renewal and expansion revenue within Salesforce.

• Relay customer feedback, risks, and opportunities to Product and Leadership teams.

• Navigate contract negotiations and procurement processes with legal and finance departments.

⛳️ Requirements

• Manage a portfolio of accounts, overseeing the post-sale lifecycle, including QBRs, renewals, and expansions.

• Develop and sustain multi-threaded relationships with economic buyers, executives, and champions within each account.

• Proactively identify upsell and cross-sell opportunities, driving net revenue retention above 120%.

• Collaborate with Customer Success Managers to ensure product adoption, timely value delivery, and health scores are maintained, with gross revenue retention exceeding 93%.

• Lead executive business reviews and convert platform data into business-relevant insights for C-suite stakeholders.

• Accurately forecast renewal and expansion revenue in Salesforce on both monthly and quarterly bases.

• Represent the voice of the customer internally by providing product feedback, identifying risks, and uncovering opportunities for Product and Leadership.

• Navigate complex contract negotiations and procurement cycles involving legal and finance stakeholders.

• Minimum of 6 years of experience in Account Management, Sales, or a quota-carrying role within B2B SaaS.

• Proven record of meeting or exceeding Gross Revenue Retention (GRR), Net Revenue Retention (NRR), upsell, and renewal targets for enterprise accounts ($100K+ ACV).

• Strong executive presence, comfortable engaging with VP and C-level stakeholders in strategic discussions.

• Experience in managing complex, multi-stakeholder accounts with extended sales cycles.

• Excellent written and verbal communication skills, with the ability to cultivate trusted advisor relationships.

• Strong commercial acumen, capable of constructing ROI narratives and business cases for expansion.

• Familiarity with SaaS platforms, ideally within the Salesforce ecosystem.

• Solid understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred).

• Experience with Salesforce DevOps tools or release management processes.

• Knowledge of CI/CD, version control, or agile development methodologies.

• Background in working with enterprise customers.

• Salesforce certifications (Admin, Platform App Builder, etc.) are a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements, including remote work options.