Account Manager

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Manage a portfolio of accounts, overseeing the post-sale lifecycle which includes quarterly business reviews (QBRs), renewals, and expansions.

• Establish and sustain multi-threaded relationships with economic buyers, executives, and champions within each account.

• Actively identify upsell and cross-sell opportunities, aiming to drive net revenue retention above 120%.

• Collaborate with Customer Success Managers to guarantee product adoption, timely value delivery, and health scores are on target, while maintaining gross revenue retention above 93%.

• Lead executive business reviews, translating platform data into business-relevant insights for C-suite stakeholders.

• Accurately forecast renewal and expansion revenue in Salesforce on a monthly and quarterly basis.

• Represent the voice of the customer internally by highlighting product feedback, risks, and opportunities to Product and Leadership teams.

• Navigate intricate contract negotiations and procurement processes with legal and finance stakeholders.

⛳️ Requirements

• A minimum of 6 years of experience in Account Management, Sales, or a quota-carrying role within B2B SaaS.

• Proven ability to meet or exceed Gross Revenue Retention (GRR), Net Revenue Retention (NRR), upsell, and renewal objectives on enterprise accounts valued at $100K or more in Annual Contract Value (ACV).

• Strong executive presence, comfortable engaging with VP and C-level stakeholders in strategic discussions.

• Experience in managing complex, multi-stakeholder accounts with extended sales cycles.

• Exceptional written and verbal communication skills, with the ability to cultivate trusted advisor relationships.

• Solid commercial acumen, capable of crafting ROI narratives and business cases for expansion.

• Familiarity with SaaS platforms, preferably within the Salesforce ecosystem.

• Strong understanding of Salesforce, with knowledge in Admin, DevOps, or development lifecycle concepts being preferred.

• Experience with Salesforce DevOps tools or release management processes.

• Knowledge of CI/CD, version control, or agile development practices.

• Background in working with enterprise customers.

• Relevant Salesforce certifications (Admin, Platform App Builder, etc.).

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.

• Competitive salary and performance bonuses.