Account Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Serve as the primary liaison for a designated group of Flooid clients

• Cultivate and strengthen relationships with key C-level executives

• Enhance customer satisfaction while managing expectations

• Act as an escalation point for ongoing projects

• Ensure service level goals are met and foster organic growth

• Oversee both strategic and operational elements of numerous large-scale customer solutions

• Manage project profitability, including estimates, budgets, sales forecasts, and expenditures

• Forecast and monitor essential account metrics

• Provide solutions, Statements of Work, Change Requests, and legal documents promptly

• Identify and cultivate additional sales and service opportunities within designated accounts

• Achieve and surpass annual sales targets and budgets

• Formulate account strategies for Education, Professional Services, Managed Services, and Software Development

• Generate sales opportunities aligned with account strategies

• Present product and service enhancements along with new offerings

• Conduct Quarterly Business Reviews with clients

• Maintain regular communication with Flooid's senior leadership

• Stay informed about project team principles, methodologies, and practices to address customer satisfaction concerns

• Travel to client and prospect locations as necessary, up to 20%

⛳️ Requirements

• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent work experience

• Minimum of 5–7 years in Sales and/or Account Management

• At least 5 years of experience in Retail, Supply Chain, or relevant sectors

• Proven history of successful sales within a designated territory of accounts

• Demonstrated record of achieving sales quotas

• Familiarity with Retail POS and store solutions

• Ability to quickly gain a comprehensive understanding of Flooid products and services

• Proven capability to establish trust and strong cross-functional relationships within the organization

• Working knowledge of budget management, P&L, and revenue forecasting

• Understanding of contracts, terms, and commercial aspects related to software and services

• Strategic mindset when making decisions

• Exceptional interpersonal, oral, and written communication skills

• Strong organizational skills with the ability to manage multiple responsibilities and deadlines

• Capacity to perform under pressure with tight timelines and prioritize effectively

• Candidates must reside in the Eastern or Central Time Zones

🏝️ Benefits

• Medical, dental, vision, life, and disability coverage available from day one

• Competitive salary

• Flexible PTO policy with unlimited PTO

• Fully paid FMLA leave comparable to company-paid short-term disability coverage

• 12 weeks of fully paid parental leave

• 401(k) plan with company match

• Flexible work environment

• Options for remote work or in-office/hybrid work arrangements