Account Manager

This is a fully remote position, open to applicants in Alabama, +41 more states.

📋 Description

• Act as the main point of contact for MoneyPass clients by offering operational support, service assistance, and prompt issue resolution.

• Address client inquiries regarding program modifications, products, service requests, onboarding, maintenance, pricing setup, settlement documentation, and issue resolution.

• Collaborate with MGP and Fiserv teams on product improvements, defect management, parameter adjustments, implementation requests, and client escalations.

• Work with both internal and external partners to investigate, manage, and fulfill client requirements.

• Organize and facilitate client, team, and partner meetings to deliver status updates, resolve issues, and nurture relationships.

• Provide updates to stakeholders and escalate issues to leadership when necessary.

• Assist clients through various communication channels.

• Lead regular operational review sessions.

• Measure and track service metrics, identify areas for improvement, and suggest products or services.

• Contribute to ongoing enhancements in automation, efficiency, quality, and consistency.

• Offer feedback to product, implementation, and technology partners.

• Carry out other responsibilities as assigned.

⛳️ Requirements

• A Bachelor’s degree in business, finance, technology, or a related field is preferred; equivalent work experience may also be considered.

• Strong experience in client or operations support.

• Exceptional verbal and written communication skills that are clear, concise, and professional.

• Capability to adhere to established guidelines and procedures for accurate task completion.

• Commitment to delivering an outstanding client experience.

• Demonstrated accountability, ownership, and follow-through.

• Proficient problem-solving abilities and sound judgment.

• Ability to navigate rapid changes in a fast-paced environment.

• Quick learning ability and capacity to make informed decisions.

• Strong organizational and time management skills, with an emphasis on attention to detail.

• Knowledge of or experience with bankcard credit/debit card services or ATM processing is preferred.

• Three to five years of experience in the financial services or banking sector, directly interacting with clients, is preferred.

🏝️ Benefits

• Eligibility for commission for specific positions.

• Up to 10% travel.