Account Manager

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Oversee a portfolio of designated accounts within the territory, serving as the primary liaison in collaboration with the Business Development Manager (BDM).

• Implement structured account engagement strategies (email, calls, LinkedIn, events) to enhance contact coverage, foster relationships, and maintain Fidus's presence in clients' minds.

• Previous experience in selling services related to both turnkey design and onshore outsourced staffing for high-speed, high-complexity designs.

• Assist in pipeline development by qualifying incoming leads, following up on marketing initiatives, and scheduling discovery meetings for the BDM.

• Engage in discovery and technical scoping discussions, documenting customer requirements and outlining subsequent steps and actions.

• Collaborate with internal teams such as engineering, project management, pre-sales, and marketing to collect information, create presentations, and respond to proposals and RFPs.

• Maintain accurate records of account activities, contacts, opportunities, and tasks in the CRM with a high level of data quality and discipline.

• Assess customer satisfaction on ongoing projects, promptly identifying issues and directing them to the appropriate internal owner for resolution.

• Recognize opportunities for expansion (new projects, new business units, cross-selling additional Fidus capabilities) and present these to the BDM for strategy and closure.

• Contribute to account strategies, account mapping, and territory evaluations, including basic revenue and activity reporting.

• Continuously enhance knowledge of Fidus services, target industries (e.g., aerospace/defense, medtech, semiconductor), and the competitive landscape.

• Occasionally travel within the assigned territory to conduct in-person visits to accounts.

⛳️ Requirements

• At least 5 years of experience in B2B sales, with a proven history of managing or expanding a book of business that generates over $2M in annual services revenue.

• Direct experience in selling engineering/design services, including turnkey design and onshore outsourced staffing services for high-speed, high-complexity designs is preferred.

• A background in selling IT services (time & materials, project-based delivery models) is also a valuable and acceptable alternative.

• Strong relationship-building and customer service abilities; comfortable engaging with engineers, procurement teams, and management stakeholders.

• Experience in managing customer relationships or assigned accounts in a client-facing capacity.

• Exceptional verbal and written communication skills, including the ability to take meeting notes and compose follow-up emails.

• Strong organizational and time-management capabilities; adept at managing multiple accounts, tasks, and deadlines.

• Proficient in using CRM and productivity tools (e.g., Salesforce/HubSpot, Excel, PowerPoint, LinkedIn Sales Navigator).

• Willingness to travel up to 50% within the assigned territory.

• Interest in grasping complex technical concepts related to intricate engineering design services.

• A Bachelor's degree in Electrical Engineering or a related technical/commerce hybrid program is considered advantageous.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Flexible work environment with a focus on work-life balance.

• Health and wellness programs.

• Comprehensive benefits package including retirement plans.