Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive revenue growth within an established portfolio of mid-market clients.

• Develop account strategies, strengthen customer relationships, and uncover opportunities to enhance product usage of Everway's Planning, Curriculum, and AT solutions.

• Collaborate closely with Customer Success to evaluate adoption and account health indicators, leading to expansion discussions.

• Partner with the Renewal Representative to assist with renewals and accounts at risk.

• Take ownership of the expansion strategy and account plans for a designated customer portfolio.

• Identify and advance cross-sell and upsell opportunities.

• Manage expansion prospects from initial discovery and qualification to proposal, negotiation, and closure.

• Keep precise CRM records, pipeline data, forecasts, and opportunity reports.

• Work together with Marketing, Customer Success, Finance, Legal, Product, and Implementation teams.

• Gather and relay customer feedback, market intelligence, and competitive insights.

• Monitor expansion revenue, pipeline, and activity objectives.

• Represent Everway at customer meetings, conferences, webinars, and industry events as necessary.

• Travel as required for customer interactions, industry events, and sales opportunities.

⛳️ Requirements

• Over 3 years of experience in account management, expansion sales, or consultative sales within SaaS, EdTech, or a similar field.

• Proven track record of increasing revenue within an existing customer base through cross-selling, upselling, or account expansion.

• Experience in managing a portfolio of existing accounts and crafting account plans to prioritize growth initiatives.

• Skilled in navigating commercial opportunities via a structured sales process from discovery to negotiation and closure.

• Proficient in consultative selling, with a background in building relationships with multiple customer stakeholders.

• Experience in managing sales pipelines, forecasts, and commercial reporting using CRM data.

• Strong and effective communication skills with customers, colleagues, and stakeholders.

• Experience in K-12, education, or public-sector account management or sales, including knowledge of education funding cycles and purchasing processes.

• Familiarity with MEDDPICC or a comparable sales methodology.

• Knowledge of CRM platforms such as Salesforce.

• Experience utilizing AI tools to enhance customer research, account planning, forecasting, or workflow efficiency.

🏝️ Benefits

• Competitive salary with potential bonuses.

• Flexible work schedules.

• Comprehensive health and wellness benefits.

• Flexible time-off plans.

• Opportunities for career advancement through development programs.

• A collaborative and innovative culture.