Account Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Collaborate with various EverDriven departments, transportation providers, school districts, and parents to guarantee safe and punctual student transportation within an assigned area.

• Implement initiatives aimed at enhancing service quality and productivity while reducing costs, all while upholding high standards of customer service.

• Leverage industry expertise to bolster transportation services.

• Deliver excellent customer service and identify as well as escalate daily challenges or deficiencies in service.

• Oversee daily account management and recruit, screen, and credential third-party transportation providers.

• Supervise Field Operations, which includes launching new client accounts, client retention and development, and expanding existing accounts.

• Continuously enhance a safe, efficient, and effective transportation system.

• Act as a liaison between EverDriven and its clients, offering guidance, direction, and feedback.

• Administer regulatory and client policies and procedures to ensure safety for passengers, contractors, and the general public.

• Evaluate local transportation performance in alignment with EverDriven contracts.

• Maintain communication with project contractors, community officials, and agency personnel.

• Keep thorough documentation regarding provider information, operations, maintenance, and safety inspections.

• Adhere to regulatory and client-contract safety regulations.

• Access and/or modify electronic Protected Health Information (ePHI) in alignment with HIPAA requirements.

⛳️ Requirements

• A minimum of a bachelor's degree or equivalent experience is required.

• Experience in transportation and/or operations is advantageous.

• Strong professional communication skills and customer service abilities are essential.

• Capability to effectively collaborate with diverse groups of customers and service providers.

• Ability to prioritize effectively, multitask, and solve problems dynamically.

• Familiarity and comfort with Microsoft Word, Excel, and Outlook are required.

• A valid Driver’s License with a clean driving record is necessary.

• Successful completion of a Drug Screen and Background Check is a condition of employment.

• Daily travel may be required.

• Proficiency in Spanish is a plus.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Virtual Doctor Visits with no Co-Pay.

• Life Insurance (paid by the company).

• Short Term Disability Insurance (paid by the company).

• Long-Term Disability Insurance (paid by the company).

• Paid Time Off (PTO).

• Paid Holidays.

• Paid Time to Volunteer.

• Flex Spending Account (FSA).

• 401K Plan (with an excellent employer match!).

• Employee Assistance Program.

• Employee Discounts Program.

• Bonus potential.