Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Facilitate safe and punctual transportation for students within a specified area.

• Implement initiatives aimed at enhancing service quality and productivity while minimizing expenses.

• Recognize and report daily issues or service shortcomings.

• Oversee daily account services, including the recruitment, vetting, and credentialing of third-party transportation providers.

• Supervise Field Operations, encompassing new client onboarding, client retention and development, as well as account expansion.

• Continuously enhance a safe, efficient, and effective transportation system.

• Serve as a liaison between EverDriven and clients, offering guidance, direction, and feedback.

• Manage regulatory compliance and client policies to ensure a safe environment.

• Track local transportation performance in accordance with EverDriven contracts.

• Maintain communication with contractors, community officials, and agency personnel.

• Ensure documentation is kept regarding provider information, operations, maintenance, and safety inspections.

• Adhere to regulatory and client safety protocols.

• Access and/or modify electronic Protected Health Information (ePHI) while complying with HIPAA regulations.

⛳️ Requirements

• A minimum of a bachelor’s degree or equivalent experience is required.

• Experience in transportation and/or operations is advantageous.

• Excellent professional communication and customer service abilities.

• Capability to effectively collaborate with diverse groups of customers and service providers.

• Ability to prioritize effectively, multitask, and solve problems dynamically.

• Strong familiarity with Microsoft Word, Excel, and Outlook is essential.

• A valid Driver’s License with a clean driving record is mandatory.

• Successful completion of a Drug Screen and Background Check is required for employment.

• Willingness to travel daily as necessary.

• Candidates must reside within the Southern California area.

• Fluent Spanish is a beneficial asset.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Virtual Doctor Visits with no co-pay.

• Life Insurance provided by the company.

• Short Term Disability Insurance covered by the company.

• Long-Term Disability Insurance at no cost to the employee.

• Paid Time Off (PTO).

• Paid Holidays.

• Paid Time designated for volunteering.

• Flexible Spending Account (FSA).

• 401K Plan with an excellent employer match!

• Employee Assistance Program.

• Employee Discounts Program.

• Bonus potential.