Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Actively prospect within a designated portfolio of Updox clients to uncover upsell, cross-sell, and expansion possibilities.

• Establish and sustain a robust pipeline of qualified opportunities that align with revenue objectives.

• Manage the entire sales process from prospecting and discovery to demonstration, proposal, negotiation, and closing.

• Implement Sandler Sales methodology, which includes upfront contracts, pain discovery, budget and decision qualification, and clearly defined next steps.

• Conduct consultative discovery to grasp customer challenges, business impacts, workflows, and desired outcomes.

• Provide engaging product demonstrations and proposals that link Updox solutions to identified customer needs.

• Address objections, pricing discussions, and negotiations while upholding a customer-centric approach.

• Keep precise records of opportunity, pipeline, activity, and forecast data within Salesforce.

• Collaborate with Implementation, Onboarding, Customer Success, Support, and Product teams to ensure a seamless customer experience.

• Cultivate knowledge of Updox solutions, partner offerings, healthcare workflows, and the competitive landscape.

• Consistently meet or surpass established revenue goals and sales KPIs.

• Success is evaluated based on revenue and quota achievement, upsell and cross-sell growth, creation and coverage of qualified pipeline, conversion and win rates, forecast accuracy, pipeline discipline, and execution of the Sandler sales process.

⛳️ Requirements

• A minimum of 2 years of quota-carrying sales or account management experience, ideally within SaaS, healthcare technology, or healthcare services.

• Proven track record in expanding existing customer relationships through upsell and cross-sell opportunities.

• Demonstrated capability to manage the entire sales cycle and consistently meet or exceed quotas.

• Strong skills in consultative discovery, objection handling, negotiation, and closing.

• Experience with Sandler or a similar structured sales methodology; Sandler experience is preferred.

• Ability to quickly learn technical products and translate product capabilities into clear customer value.

• Excellent communication, presentation, organizational, and pipeline management skills.

• Familiarity with Salesforce or a comparable CRM system.

• Capacity to work independently and excel in a fast-paced, dynamic sales environment.

• A collaborative, resilient, and growth-focused mindset.

• Experience in selling healthcare SaaS or technology to physician practices and healthcare organizations.

• Knowledge of EHR/EMR, Practice Management, patient engagement, or healthcare communication technology.

• Experience selling to SMB and/or mid-market healthcare clients.

• Formal training in Sandler Sales methodology.

• Must be eligible to work without sponsorship.

🏝️ Benefits

• Flexibility to work in a manner that suits you best within your country of employment – whether in-office, remote, or hybrid.

• Immediate access to comprehensive health and wellness benefits, including an annual wellness stipend from day one.

• 401k plan with up to a 4% match and immediate vesting.

• Generous and flexible (FTO) time-off policy.

• Employee Stock Purchase Program.

• On-target earnings ranging from $80,000 to $90,000 annually, inclusive of commissions.