Account Manager

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Drive growth and expansion within the existing Updox customer base at EverHealth.

• Proactively seek out opportunities for upselling, cross-selling, and expansion within a designated portfolio of Updox customers.

• Build and sustain a robust pipeline of qualified opportunities that align with revenue objectives.

• Manage the entire sales cycle, from prospecting and initial discovery to demonstration, proposal, negotiation, and closing.

• Utilize the Sandler Sales methodology, focusing on upfront contracts, pain identification, budget and decision qualification, and clearly outlined next steps.

• Conduct consultative discovery to gain insight into customer challenges, business impacts, workflows, and desired outcomes.

• Present product demonstrations and proposals that link Updox solutions to customer needs.

• Navigate objections, pricing discussions, and negotiations while maintaining a focus on customer satisfaction.

• Keep accurate records of opportunities, pipeline activities, and forecasts within Salesforce.

• Collaborate with Implementation, Onboarding, Customer Success, Support, and Product teams to ensure a seamless customer experience.

• Develop a comprehensive understanding of Updox solutions, partner offerings, healthcare workflows, and the competitive landscape.

• Consistently meet or surpass revenue targets and sales KPIs.

⛳️ Requirements

• Over 2 years of experience in quota-carrying sales or account management, ideally in SaaS, healthcare technology, or healthcare services.

• Proven track record of enhancing existing customer relationships through upsell and cross-sell strategies.

• Demonstrated capability to manage the complete sales cycle and consistently meet or exceed quotas.

• Strong skills in consultative discovery, objection handling, negotiation, and closing deals.

• Experience with Sandler or another structured sales methodology; preference given to candidates with Sandler experience.

• Ability to quickly learn technical products and articulate product benefits in clear customer terms.

• Excellent communication, presentation, organizational, and pipeline management abilities.

• Proficient in using Salesforce or a similar CRM platform.

• Capable of working independently and excelling in a fast-paced, dynamic sales environment.

• Possess a collaborative, resilient, and growth-oriented mindset.

• Experience in selling healthcare SaaS or technology to physician practices and healthcare organizations.

• Knowledgeable in EHR/EMR, Practice Management, patient engagement, or healthcare communication technology.

• Experience selling to SMB and/or mid-market healthcare clients.

• Completion of formal Sandler Sales training.

• Must be eligible to work without sponsorship.

🏝️ Benefits

• Flexibility to work from where and how you prefer within your country of employment – whether in-office, remote, or hybrid.

• Immediate access to comprehensive health and wellness benefits, including an annual wellness stipend from day one.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous paid time off (FTO).

• Employee Stock Purchase Program.