Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster and sustain ongoing customer relationships by evaluating customer needs, comprehending business requirements, and managing overall expectations.

• Recognize opportunities for growth and work alongside the sales team to finalize opportunities for additional products or services.

• Effectively enhance customer use of products and services through professional services.

• Stay informed about the customer environment and advocate for alternative products or services as viable solutions.

• Proactively assess customer usage and service case activity to pinpoint and address potential service escalations.

• Serve as an escalation point for the Technical Support team to aid in resolving customer-related issues.

• Regularly schedule account reviews with customers.

• Share best practices and assist in maximizing the value of products and services for customers.

• Become a recognized authority within the assigned vertical-focused customer base.

• Maintain expertise in Everbridge products.

• Demonstrate a comprehensive understanding of customers' businesses, strategies, and operations.

• Consistently and effectively utilize CRM (Salesforce.com).

• Regularly meet or surpass renewal and growth sales objectives along with monthly key performance indicators.

• Take ownership of the retention and renewal of existing accounts, drive customer satisfaction and successful platform deployment, and broaden the use of Everbridge Communications software.

⛳️ Requirements

• Bachelor’s degree in a relevant field.

• At least 3-5 years of dedicated, successful experience in sales, account management, sales engineering, or a related area.

• Proven track record of meeting and exceeding sales targets.

• Demonstrated abilities in promoting and sustaining customer satisfaction.

• Exceptional work ethic with the capability to work independently or collaboratively within a team.

• Strong presentation, organizational, and planning skills.

• Excellent verbal and written communication abilities.

• Solid technical knowledge.

• Must be a motivated and energetic self-starter.

• Capability to thrive in a fast-paced, results-driven environment.

🏝️ Benefits

• Healthcare benefits

• Dental benefits

• Parental planning benefits

• Mental health benefits

• Disability income benefits

• Life and AD&D insurance

• 401(k) plan and match

• Paid time off

• Fitness reimbursements

• Variable compensation may be included