Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee current customer accounts to enhance retention and growth, ensuring achievement of Net Revenue Retention and Account Retention goals.

• Act as the primary contact for customers seeking assistance.

• Facilitate initial onboarding, strategic discussions, and ongoing relationship management.

• Promote product usage and customer success through proactive support and engagement.

• Cultivate long-term relationships with over 60 accounts via onboarding calls, training sessions, account debriefs, product demonstrations, and regular check-ins.

• Identify growth opportunities within the existing client base through referrals and networking efforts.

• Manage ongoing events and projects from initial concept to post-event phases, coordinating with graphics design, support, product, and professional services teams.

• Adhere to the AM Daily Dashboard workflow within the CRM.

• Maintain an accurate pipeline forecast for weekly reviews with management.

• Engage in team meetings, Slack conversations, and one-on-one sessions.

• Utilize phone calls, meetings, InMails, and email to foster account growth.

• Report directly to the Director of Sales while collaborating with Sales, Customer Success, and Professional Services teams.

⛳️ Requirements

• 2–3 years of experience in B2B Sales and Event Management, preferably in SaaS.

• Proficiency with event technology, including registration systems, event applications, badges, AV solutions, and virtual events.

• Previous experience providing in-person support or on-site services is advantageous.

• Proven ability to achieve and exceed targets through upselling and growth initiatives.

• Extensive experience with CRM systems such as HubSpot or Salesforce.

• Bachelor's degree or equivalent qualification.

• Fluency in both English and German.

• A safe, comfortable, ergonomic, private, and quiet workspace.

• A reliable internet connection capable of supporting video calls, with a minimum download speed of 30 Mbps.

🏝️ Benefits

• 25 vacation days.

• 3 summer days.

• Birthday holiday.

• Opportunities to connect with colleagues in person at WeWork co-working offices throughout the year.

• Access to top-of-the-line hardware.

• Best-in-class collaboration software for remote work.

• Option for remote work from home.

• Equal opportunity employer.

• Accommodations available upon request during the selection process.