Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee current customer accounts to foster retention and growth while achieving targets for Net Revenue Retention and Account Retention.

• Act as the primary contact for customers requiring assistance.

• Facilitate initial onboarding, strategic discussions, and continuous relationship management.

• Promote product usage and customer success through proactive engagement and support initiatives.

• Establish enduring relationships with over 60 accounts via onboarding calls, training sessions, account reviews, product demonstrations, and regular check-ins.

• Seek growth opportunities within the existing client base through referrals and networking activities.

• Manage active event projects from inception to post-event phases in partnership with graphics design, support, product, and professional services teams.

• Adhere to the AM Daily Dashboard workflow within the CRM.

• Maintain an accurate sales pipeline forecast for weekly manager evaluation.

• Engage in team meetings, Slack discussions, and one-on-one sessions.

• Utilize phone calls, meetings, InMails, and emails to foster account engagement and growth.

• Report directly to the Director of Sales.

• Collaborate with Sales, Customer Success, and Professional Services teams to achieve project delivery and client retention objectives.

⛳️ Requirements

• 2–3 years of experience in B2B Sales and Event Management, preferably within the SaaS sector.

• Familiarity with event technology, including registration systems, event applications, badges, audiovisual solutions, and virtual events.

• Proven history of meeting and/or surpassing targets through upselling and growth strategies.

• Extensive experience using CRM platforms such as HubSpot or Salesforce.

• A Bachelor's degree or equivalent qualification.

• Proficiency in both English and German.

• Willingness to work according to CET (Central European Time) hours.

• A safe, comfortable, ergonomic, private, and quiet workspace is essential.

• A reliable internet connection capable of supporting video calls, with a minimum download speed of 30 Mbps.

• Excellent listening abilities.

• Exceptional communication skills.

• A flexible, organized, proactive, solution-focused, and creative mindset.

🏝️ Benefits

• 25 vacation days.

• 3 summer days off.

• A holiday for your birthday.

• Opportunities to meet colleagues in person at WeWork co-working spaces throughout the year.

• Access to top-tier hardware.

• The best collaboration software for remote work.

• Option to work remotely from home.

• An equal opportunity employer.

• Accommodations available upon request during the selection process.