Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of existing customer accounts to enhance customer retention and growth, aiming to meet Net Revenue Retention and Account Retention goals.

• Foster long-lasting relationships with more than 150 accounts by conducting regular account debriefs, product demonstrations, and check-in calls.

• Identify growth opportunities within the current client base through networking initiatives and referrals.

• Utilize the AM Daily Dashboard in the CRM to prioritize scheduled account interactions effectively.

• Keep an accurate and current pipeline forecast for weekly review with management.

• Collaborate and communicate with Customer Success and Support teams to ensure high levels of client satisfaction.

• Actively participate in team meetings, Slack conversations, and one-on-one discussions.

• Engage and expand accounts through phone calls, meetings, InMails, and emails.

• Deliver product demonstrations, educate clients on new offerings, collect feedback, and contribute to the overall success of events.

• Serve as the primary owner of existing client accounts and a trusted advisor to key customers.

⛳️ Requirements

• 3-4 years of experience in B2B Sales.

• Previous experience in outbound sales or prospecting is advantageous.

• Proven history of meeting or exceeding targets through upselling and growth strategies.

• Extensive experience with CRM systems such as HubSpot or Salesforce.

• Bachelor's degree or equivalent qualification required.

• Must be able to work during EST hours.

• Must have a safe, comfortable, and ergonomic workspace.

• A private and quiet workspace is essential.

• Reliable internet connection capable of supporting video calls, with a minimum download speed of 30Mbps.

• Excellent listening skills.

• Exceptional communication abilities.

• Ability to adapt to change.

• Highly organized and proactive.

• Solution-oriented mindset.

🏝️ Benefits

• Stock Options

• Comprehensive Dental, Health, Life, and Mental Health Consultation coverage (GreenShields+)

• Three weeks of vacation

• One week of Sick Days

• Three summer days

• Birthday holiday

• Opportunities to connect with co-workers in person throughout the year

• High-quality hardware provided

• Access to top collaboration software for remote working