Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of current customer accounts to enhance retention and growth, aiming to meet Net Revenue Retention and Account Retention objectives.

• Establish long-term relationships with over 150 accounts through consistent account-level debriefs, product demonstrations, and check-in calls.

• Identify growth opportunities within the existing client base through referrals and networking efforts.

• Adhere to the AM Daily Dashboard workflow in the CRM to ensure prioritized and regularly scheduled engagements with accounts.

• Keep a clean and updated pipeline forecast for weekly reviews with management.

• Collaborate and communicate with Customer Success and Support teams to guarantee client satisfaction.

• Actively participate and contribute in team meetings, Slack conversations, and one-on-one discussions.

• Utilize phone calls, meetings, in-mails, and emails to proactively engage with and expand accounts.

• Serve as the primary owner of existing client accounts.

• Conduct product demonstrations, inform customers about new services, collect feedback, and ensure successful events to promote account growth and retention.

⛳️ Requirements

• 3-4 years of experience in B2B Sales.

• Previous outbound or prospecting experience is an advantage!

• Proven history of meeting and/or surpassing targets through upselling and growth initiatives.

• Exceptional listening skills.

• Significant experience using CRM systems such as HubSpot or Salesforce.

• Bachelor's degree or equivalent qualification required.

• Excellent communication skills.

• Ability to adapt to change.

• Well-organized and proactive approach.

• Solution-oriented mindset.

• Safe, comfortable, and ergonomic workspace.

• Private and quiet workspace.

• Reliable internet connection capable of supporting video calls, with a minimum download speed of 30Mbps.

• Ability to work during EST hours.

🏝️ Benefits

• Stock Options.

• Dental, Health, Life, and Mental Health Consultations (GreenShields+).

• Three weeks of vacation.

• One week of Sick Days.

• Three summer days off.

• Birthday holiday.

• Opportunities to meet colleagues in person throughout the year.

• State-of-the-art hardware.

• Top-tier collaboration software for remote work.

• Supportive colleagues.

• Equal opportunity employer.

• Accommodations available upon request during the selection process.