Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee leads from initial qualification to the closing and delivery of services.

• Engage in outbound communications via calls, SMS, and emails.

• Address and respond to incoming emails, texts, and phone inquiries.

• Utilize consultative sales methodologies, such as SPIN, to identify needs and enhance value.

• Establish rapport and trust with residential homeowners.

• Align customer requirements with customized property and lifestyle solutions.

• Monitor and manage the sales pipeline using CRM systems and specialized sales instruments.

• Prioritize follow-ups and activities geared towards closing sales.

• Collaborate with both internal and external stakeholders to ensure a smooth customer journey.

• Provide customer insights and trends to the Sales Team Leader.

• Work together to enhance tools, training resources, and team processes.

• Participate in knowledge sharing initiatives.

⛳️ Requirements

• A consultative sales approach with experience in both B2C and B2B settings.

• Demonstrated capability to manage a high-volume sales pipeline with precision and follow-through.

• Proficient in structured sales frameworks (SPIN or equivalent).

• Strong persuasive communication skills with an ability to handle objections empathetically.

• Capacity to simplify intricate offerings and assist customers in making informed choices.

• Technologically adept and proficient in using Google Workspace, Slack, PipeDrive, Meets, FrontApp, or similar platforms.

• Self-motivated and focused while working remotely, even in uncertain situations.

• Applications are welcome from candidates in the regions specified in the Account Manager Hiring Regions document.

• Availability for an 8-hour shift, 5 days a week, scheduled between Monday and Sunday, from 7 AM Eastern Time to 8 PM Pacific Time.

• Professional-grade remote setup: Windows 10/11 64-bit or the latest stable macOS.

• Windows processor: Intel Core i5 14th Gen or newer, AMD Ryzen 5 7000 Series or newer, or Snapdragon X Series or newer.

• Mac processor: Apple M1 Pro or newer; Apple M4 non-Pro accepted.

• At least 16 GB of RAM/unified memory.

• 512 GB NVMe SSD.

• Full HD (1920 x 1080) display.

• Reliable internet connection with a minimum of 10 Mbps upload and 20 Mbps download speeds.

• Noise-canceling headset with a microphone.

• 250–300W UPS power backup.

• Access to 3.5 GB/day of data during outages.

• Preferred qualifications include experience in account management within sales or customer success, exposure to retail and remote sales, familiarity with structured workflow/process tools, post-sale transition support, process enhancement, or knowledge of construction/home services.

🏝️ Benefits

• Comprehensive, fully-funded bootcamp featuring 1-on-1 mentoring, practical experience, and teamwork opportunities.

• Day off on your birthday.

• Complimentary noise-canceling headset.

• $400 fund for Tech, Wellness, or Learning purposes.

• Co-working budget to support your workspace needs.

• Stock options available after 6 months of employment.

• Flexible paid time off (PTO) after 6 months.

• Subsidized health insurance after 6 months of employment.

• Laptop replacement fund available after 1 year.